I know I know. It's been FOREVER since my last post. What can I say, Hilton sure has its way of sucking out the life in me! :(
I've been waiting for ages to finally get more than 1 offday. Guess it was pretty smart of me to accumulate my offdays. Makes me feel more like I'm on holiday. Away from the busy hectic life that turned me into a lifeless social kill. What I hated most was that the job that I had was practically changing me and making me turn into a not-so-pleasant person. Almost like THE person who has the same name as me. Note, only certain individuals would know who I mean ;)
Well changes, changes, changes. Firstly, one would certainly notice that I'm MIA almost all the time. It's only cos I'm working most of the time. Second, physical changes are definitely obvious. Me putting on weight at places where I shouldn't. And I recently noticed that my hair is lifeless and I'm losing alot more hair than I should normally shed. My eyebags are terribly dark and my skin breaking out like crazy. Not to mention my uber dry skin and horrible looking feet. The veins on my legs are an apparent ugly sight too due to the long standing at work. What more can I say. I'm ugly :(
I hate the fact that my job is changing me so much. I have almost lost interest in dressing up and putting on pretty shoes, something I never thought would happen to me. Right now, its just jeans, tshirt and sandals. Yes yes. That's what I said. So not kimmy right? Guess what, I'm pretty moody now too. Constantly tired. After work, all I can think about is hopping into bed and catching up on my "beauty" sleep. And before you know it, it's time to go to work again. Thats my life now. Work, eat, sleep.
I really don't think I should be continuing this. My life pretty much sucks and I hate to admit that I am working with a bunch of fakes bitches. I don't mean you guys at reception of course. It's THOSE snakes. Ones who tell me what to do and yell at me for something they aren't even doing themselves. In fact, those conniving people make it seem like I'm the one who is just so selfish that I should actually give in to them and do as they say. Guess what. I've got news for you. I hate hypocrites! And I'm definitely not going to let any one of them tell me what to do! I don't freaking get paid to be nice to you so STFU! This is me letting out for all the shit you guys made me go through!
5th of june. Thats the day to celebrate. Leaving that shit place finally and I'm ready to move on. It's safe to admit that I no longer have the passion to work with people like these and it's about time I considered a new career. I seriously don't want to do this for the rest of my life. Till I decide, I hope to continue keeping posted. Wish me luck! :) And let's begin the countdown to my freedom!
Friday, May 8, 2009
Friday, February 6, 2009
Day 27. Mama's BACK!
Day 27. Mama Peggy is finally back! Boy was I glad to see her! I guess we'd be doing so much more today! :) And we sure did! It all started at the beginning of the day when I had to go to the IT department to collect my userID and password for the Fidelio system! WHEEEEEE!!!!!! Now I can have access to the system on my own!
So today, I basically did work on my own, checking the housekeeping reports, assigning rooms. The same old usual thing. I guess slowly I was blending in to the tasks of the Room Controller. The systems seemed less foreign to me now and I more or less remember some of the shortcut keys in order to search the system alot faster. Well, today I managed to collect my allowance from the Finance Department and I was told that I have to attend orientations next Tuesday and Wednesday at the HR Department. So far that seemed pretty shocking to me because I had no idea why we'd have to go for orientation although we had already gone through the 1st month in Hilton.
That was about it for the day which is different from the other days. The rest are probably the same old thing. In other words, I'm super lazy to type today's post XD Nitez
So today, I basically did work on my own, checking the housekeeping reports, assigning rooms. The same old usual thing. I guess slowly I was blending in to the tasks of the Room Controller. The systems seemed less foreign to me now and I more or less remember some of the shortcut keys in order to search the system alot faster. Well, today I managed to collect my allowance from the Finance Department and I was told that I have to attend orientations next Tuesday and Wednesday at the HR Department. So far that seemed pretty shocking to me because I had no idea why we'd have to go for orientation although we had already gone through the 1st month in Hilton.
That was about it for the day which is different from the other days. The rest are probably the same old thing. In other words, I'm super lazy to type today's post XD Nitez
Thursday, February 5, 2009
Day 26. Busy busy
Day 26. Today was quite a busy day. My mama for the day Agnes was really so busy and occupied with her work that she could not teach me alot of stuff. Basically I can say that I sat around looking for something to do. Eventhough i was told to do the pre-authorisation for the day, the computers were fully occupied so yeah, I could not settle my tasks until the computers were clear. Even the Q-rooms that I had to assign was put to a halt.
Nothing much can be said about the day. Well, as a new happening as compared to the other days, I was given access to the Fidelio training system where I could assign rooms and play around with the system as much as I want. And that was what I did till the end of my shift. So yeah, that would totally explain my absolutely short post I guess. Nothing more I can add. So let's just hope tomorrow is a more interesting day. Good news would be that Peggy's coming back tomorrow! :D
Nothing much can be said about the day. Well, as a new happening as compared to the other days, I was given access to the Fidelio training system where I could assign rooms and play around with the system as much as I want. And that was what I did till the end of my shift. So yeah, that would totally explain my absolutely short post I guess. Nothing more I can add. So let's just hope tomorrow is a more interesting day. Good news would be that Peggy's coming back tomorrow! :D
Wednesday, February 4, 2009
Day 25. Room Controller
Day 25. The day I felt like I belonged. Before this, it was mostly observing the tasks of the room controller, but now I'm glad to say that I finally have duties and tasks just like the room controller. I was finally assigning rooms and q-rooms for the housekeeping to clean after the guests have checked out. I guess I am sort of getting myself familiar with the Fidelio system used in the hotel. Fairus was such a dear. Ever so patient in teaching me about the systems and explaining the functions of each section. What can I say, college Fidelio and the hotel's Fidelio is totally different. Besides, I did have a terrible front office lecturer. Horrible woman caused me my misery.
So yeah, today is a pretty good day. I feel so much like a permanent team member. I was also brought out to the reception area today, where Fairus showed and explained the documents and procedures of checking in the guests. I guess it was all really interesting to see. For today, our occupancy status was about 95.6 % with guests checking in and out of the hotel, almost creating chaos in the reception area because guests are to be attended to immediately. The front desk was so chaotic that almost all of the team members ad managers at the office in the back area had to be called to the front in order to help attend to the guests. I must say that it was pretty hilarious to see everyone rushing to the front at the ring of the bell. Very soon, I would most probably be like them.
Anyways, I am beginning to see a future in this department. And quite frankly, this is where I'd rather be as compared to the past couple of weeks where I had to suffer in silence physically and mentally. Some challenge huh? But let's face it. I survived throughout the entire ordeal and I never want to go back there ever again! Guess the past couple of weeks would just be considered as some sort of cross exposure, just to know how each department works as well as the tasks and duties involved.
So that pretty much explains the day. I am obviously still learning alot, so just don't expect me to be an expert at what I do so at this early stage of my training. I still have room for improvement definitely. Slowly but surely, I will master the entire Fidelio system and then be ready to face the reception! Wish me luck! :)
So yeah, today is a pretty good day. I feel so much like a permanent team member. I was also brought out to the reception area today, where Fairus showed and explained the documents and procedures of checking in the guests. I guess it was all really interesting to see. For today, our occupancy status was about 95.6 % with guests checking in and out of the hotel, almost creating chaos in the reception area because guests are to be attended to immediately. The front desk was so chaotic that almost all of the team members ad managers at the office in the back area had to be called to the front in order to help attend to the guests. I must say that it was pretty hilarious to see everyone rushing to the front at the ring of the bell. Very soon, I would most probably be like them.
Anyways, I am beginning to see a future in this department. And quite frankly, this is where I'd rather be as compared to the past couple of weeks where I had to suffer in silence physically and mentally. Some challenge huh? But let's face it. I survived throughout the entire ordeal and I never want to go back there ever again! Guess the past couple of weeks would just be considered as some sort of cross exposure, just to know how each department works as well as the tasks and duties involved.
So that pretty much explains the day. I am obviously still learning alot, so just don't expect me to be an expert at what I do so at this early stage of my training. I still have room for improvement definitely. Slowly but surely, I will master the entire Fidelio system and then be ready to face the reception! Wish me luck! :)
Tuesday, February 3, 2009
Day 24. Living the life :D
Day 24. 2nd day on the job and I was still excited as ever! Like seriously, this department is so much more "ME". I was again assigned with Peggy, my mama :D
So today, I was asked to do some paperwork for Peggy. A whole thick stack! Removing the staples and separating the papers were not as fun as trying out the systems but hey, I was having fun doing it! Prolly half the day was spent completing the task because it was a really really thick stack I must say. LOL.
In between my task, I also went to the Room Service area where I could sort of help and learn some new stuff from Dalin, in managing the room service orders. It was so sweet of him to teach me how to use the Micros system eventhough I was not assigned to the Room Service area yet. He claims that most trainees actually enjoy Room Service because it is very sort of "on-the-go". And yeah, less than an hour in Room Service and I was craving for more! Well I'll be there soon. Soon enough :)
So today, Peggy informed me that she was told to drill me in the next 2 weeks about the systems and the basic checking-in and out process just to prep me up for the reception. Apparently, I am expected to work like a permanent team member soon and I would have to be like an expert on the job. Now that's freaky. And in a way very nice to hear. It's like they're treating me as one of their own. Makes me feel so blessed and honored right? Fairus even gave me more documents to read and remember. AAAAAHHHHH! The pressure! Hahahaha
Today was really interesting because they had a lion dance show going on around the hotel and everyone was so excited to watch! In the office, oranges and angpau were given to the lion dance crew. Fun fun fun. Everyone was like running around to take pictures and videos of the show! It was so funny! I even got angpau's from Ben Li and Christopher :)
Tomorrow I would be assigned with Fairus and let's just hope everything goes well. I'm still as excited as ever and looking forward to learning new things! Yays! Till tomorrow then. Ciaoz. :)
So today, I was asked to do some paperwork for Peggy. A whole thick stack! Removing the staples and separating the papers were not as fun as trying out the systems but hey, I was having fun doing it! Prolly half the day was spent completing the task because it was a really really thick stack I must say. LOL.
In between my task, I also went to the Room Service area where I could sort of help and learn some new stuff from Dalin, in managing the room service orders. It was so sweet of him to teach me how to use the Micros system eventhough I was not assigned to the Room Service area yet. He claims that most trainees actually enjoy Room Service because it is very sort of "on-the-go". And yeah, less than an hour in Room Service and I was craving for more! Well I'll be there soon. Soon enough :)
So today, Peggy informed me that she was told to drill me in the next 2 weeks about the systems and the basic checking-in and out process just to prep me up for the reception. Apparently, I am expected to work like a permanent team member soon and I would have to be like an expert on the job. Now that's freaky. And in a way very nice to hear. It's like they're treating me as one of their own. Makes me feel so blessed and honored right? Fairus even gave me more documents to read and remember. AAAAAHHHHH! The pressure! Hahahaha
Today was really interesting because they had a lion dance show going on around the hotel and everyone was so excited to watch! In the office, oranges and angpau were given to the lion dance crew. Fun fun fun. Everyone was like running around to take pictures and videos of the show! It was so funny! I even got angpau's from Ben Li and Christopher :)
Tomorrow I would be assigned with Fairus and let's just hope everything goes well. I'm still as excited as ever and looking forward to learning new things! Yays! Till tomorrow then. Ciaoz. :)
Day 23. FRONT OFFICE!
Day 23. Finally, I reached my major! Front Office for the next 4 or 5 months! Happy or what? HELL YEAH! It was so exciting just to even get my uniform because this time, I sort of get my own uniform with my name on it! :D
So today would be the first day and I given a tour of the areas covered by the Front Office by Diana. Well it was really interesting to be visiting and meeting new people that I'm going to be working with. Excited excited. I can't wait to start my oh so glamorous job! :D
Later, I was then assigned to the Room Controller. Her name is Peggy Ng. My mama for 2 weeks hahaha. So yes, she passed me some guidelines that I should know and remember. Apart from that, she even showed me their Fidelio system, which I swear is totally different from what I learned in school. Oh yeah, now I remember. We had the "not updated" version in college which took about 6 months to update, in which we had already finished the semester and would no longer be studying Fidelio. Whoop tee doo. =.=
Anyways, my task for the day was basically to fill in the details of the guests who had already made their payment for their rooms and search their profiles for the credit card numbers and expiry date. This is for the pre-authorisation "refund". What happens is that before the guest settles the charges for the rooms and miscellaneous expenses, the hotel would actually issue this pre-authorisation just as a deposit. After the guest has settled the payment, the hotel would then refund the deposit supposing it was not used, calculating miscellaneous expenses of 300 per day. If the guest did not use the facilities in the hotel, or dine-in at any of the F&B outlets in the hotel, the hotel would then have to refund the RM300 per day. Or something like that. Hahahaha well I do understand the concept but maybe I can't explain it just quite yet. Just learning to get familiar with the systems and so on.
After I had settled that, again Peggy taught me some of the systems, explaining the types of rooms available in the hotel as well as the number of rooms and executive floors. She also explained the HiltonHonours programs and benefits, which I have to remember :D Trying trying. Not easy to remember everything on the first day right? So anyways that's about all for today. It was pretty fun and I must say that I'm seriously finally enjoying it! :D Can't wait for tomorrow!
So today would be the first day and I given a tour of the areas covered by the Front Office by Diana. Well it was really interesting to be visiting and meeting new people that I'm going to be working with. Excited excited. I can't wait to start my oh so glamorous job! :D
Later, I was then assigned to the Room Controller. Her name is Peggy Ng. My mama for 2 weeks hahaha. So yes, she passed me some guidelines that I should know and remember. Apart from that, she even showed me their Fidelio system, which I swear is totally different from what I learned in school. Oh yeah, now I remember. We had the "not updated" version in college which took about 6 months to update, in which we had already finished the semester and would no longer be studying Fidelio. Whoop tee doo. =.=
Anyways, my task for the day was basically to fill in the details of the guests who had already made their payment for their rooms and search their profiles for the credit card numbers and expiry date. This is for the pre-authorisation "refund". What happens is that before the guest settles the charges for the rooms and miscellaneous expenses, the hotel would actually issue this pre-authorisation just as a deposit. After the guest has settled the payment, the hotel would then refund the deposit supposing it was not used, calculating miscellaneous expenses of 300 per day. If the guest did not use the facilities in the hotel, or dine-in at any of the F&B outlets in the hotel, the hotel would then have to refund the RM300 per day. Or something like that. Hahahaha well I do understand the concept but maybe I can't explain it just quite yet. Just learning to get familiar with the systems and so on.
After I had settled that, again Peggy taught me some of the systems, explaining the types of rooms available in the hotel as well as the number of rooms and executive floors. She also explained the HiltonHonours programs and benefits, which I have to remember :D Trying trying. Not easy to remember everything on the first day right? So anyways that's about all for today. It was pretty fun and I must say that I'm seriously finally enjoying it! :D Can't wait for tomorrow!
Monday, February 2, 2009
Day 22. FREEDOM!
Day 22. My final day in Iketeru. Just makes me wanna holler FREEDOM!!! At this point, I was already at the stage where I don't give a shit about the restaurant anymore. I am so done and through with Iketeru! Well like I said before, don't get me wrong, the people there are nice, but it's just that I was sort of uncomfortable with the entire environment of the restaurant. I found myself counting every minute and second that passes by.
So today, I sort of gave them the opportunity to make full use of me I suppose. Everything I was told to do, I accepted patiently. As usual, my job today was to wipe glasses. Same old same old. Today, I was even given the floor plan and the japanese menu of the restaurant. And, the best part was, I got to try the food! I drank up 2 bowls of miso soup, 1 bowl of chawanmushi, a few types of sushi and some champagne. Talk about LUXURY.
P.S: Don't tell my boss :D
Anyways for dinner, I was again assigned to the Teppanyaki area. This time, I got to sort of learn slightly more, as I felt that I had better control of the customers. Like I wouldn't be hesitating much when a customer comes in and I'd be able to serve them without much guidance from the senior team member. Before you know it, it was already 10PM! TIME TO GO HOME!
And that was that. I finally left the dreaded Japanese restaurant! FREEDOM!
So today, I sort of gave them the opportunity to make full use of me I suppose. Everything I was told to do, I accepted patiently. As usual, my job today was to wipe glasses. Same old same old. Today, I was even given the floor plan and the japanese menu of the restaurant. And, the best part was, I got to try the food! I drank up 2 bowls of miso soup, 1 bowl of chawanmushi, a few types of sushi and some champagne. Talk about LUXURY.
P.S: Don't tell my boss :D
Anyways for dinner, I was again assigned to the Teppanyaki area. This time, I got to sort of learn slightly more, as I felt that I had better control of the customers. Like I wouldn't be hesitating much when a customer comes in and I'd be able to serve them without much guidance from the senior team member. Before you know it, it was already 10PM! TIME TO GO HOME!
And that was that. I finally left the dreaded Japanese restaurant! FREEDOM!
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