I'm back?

I know I know. It's been FOREVER since my last post. What can I say, Hilton sure has its way of sucking out the life in me! :(

I've been waiting for ages to finally get more than 1 offday. Guess it was pretty smart of me to accumulate my offdays. Makes me feel more like I'm on holiday. Away from the busy hectic life that turned me into a lifeless social kill. What I hated most was that the job that I had was practically changing me and making me turn into a not-so-pleasant person. Almost like THE person who has the same name as me. Note, only certain individuals would know who I mean ;)

Well changes, changes, changes. Firstly, one would certainly notice that I'm MIA almost all the time. It's only cos I'm working most of the time. Second, physical changes are definitely obvious. Me putting on weight at places where I shouldn't. And I recently noticed that my hair is lifeless and I'm losing alot more hair than I should normally shed. My eyebags are terribly dark and my skin breaking out like crazy. Not to mention my uber dry skin and horrible looking feet. The veins on my legs are an apparent ugly sight too due to the long standing at work. What more can I say. I'm ugly :(

I hate the fact that my job is changing me so much. I have almost lost interest in dressing up and putting on pretty shoes, something I never thought would happen to me. Right now, its just jeans, tshirt and sandals. Yes yes. That's what I said. So not kimmy right? Guess what, I'm pretty moody now too. Constantly tired. After work, all I can think about is hopping into bed and catching up on my "beauty" sleep. And before you know it, it's time to go to work again. Thats my life now. Work, eat, sleep.

I really don't think I should be continuing this. My life pretty much sucks and I hate to admit that I am working with a bunch of fakes bitches. I don't mean you guys at reception of course. It's THOSE snakes. Ones who tell me what to do and yell at me for something they aren't even doing themselves. In fact, those conniving people make it seem like I'm the one who is just so selfish that I should actually give in to them and do as they say. Guess what. I've got news for you. I hate hypocrites! And I'm definitely not going to let any one of them tell me what to do! I don't freaking get paid to be nice to you so STFU! This is me letting out for all the shit you guys made me go through!

5th of june. Thats the day to celebrate. Leaving that shit place finally and I'm ready to move on. It's safe to admit that I no longer have the passion to work with people like these and it's about time I considered a new career. I seriously don't want to do this for the rest of my life. Till I decide, I hope to continue keeping posted. Wish me luck! :) And let's begin the countdown to my freedom!

Day 27. Mama's BACK!

Day 27. Mama Peggy is finally back! Boy was I glad to see her! I guess we'd be doing so much more today! :) And we sure did! It all started at the beginning of the day when I had to go to the IT department to collect my userID and password for the Fidelio system! WHEEEEEE!!!!!! Now I can have access to the system on my own!

So today, I basically did work on my own, checking the housekeeping reports, assigning rooms. The same old usual thing. I guess slowly I was blending in to the tasks of the Room Controller. The systems seemed less foreign to me now and I more or less remember some of the shortcut keys in order to search the system alot faster. Well, today I managed to collect my allowance from the Finance Department and I was told that I have to attend orientations next Tuesday and Wednesday at the HR Department. So far that seemed pretty shocking to me because I had no idea why we'd have to go for orientation although we had already gone through the 1st month in Hilton.

That was about it for the day which is different from the other days. The rest are probably the same old thing. In other words, I'm super lazy to type today's post XD Nitez

Day 26. Busy busy

Day 26. Today was quite a busy day. My mama for the day Agnes was really so busy and occupied with her work that she could not teach me alot of stuff. Basically I can say that I sat around looking for something to do. Eventhough i was told to do the pre-authorisation for the day, the computers were fully occupied so yeah, I could not settle my tasks until the computers were clear. Even the Q-rooms that I had to assign was put to a halt.

Nothing much can be said about the day. Well, as a new happening as compared to the other days, I was given access to the Fidelio training system where I could assign rooms and play around with the system as much as I want. And that was what I did till the end of my shift. So yeah, that would totally explain my absolutely short post I guess. Nothing more I can add. So let's just hope tomorrow is a more interesting day. Good news would be that Peggy's coming back tomorrow! :D

Day 25. Room Controller

Day 25. The day I felt like I belonged. Before this, it was mostly observing the tasks of the room controller, but now I'm glad to say that I finally have duties and tasks just like the room controller. I was finally assigning rooms and q-rooms for the housekeeping to clean after the guests have checked out. I guess I am sort of getting myself familiar with the Fidelio system used in the hotel. Fairus was such a dear. Ever so patient in teaching me about the systems and explaining the functions of each section. What can I say, college Fidelio and the hotel's Fidelio is totally different. Besides, I did have a terrible front office lecturer. Horrible woman caused me my misery.

So yeah, today is a pretty good day. I feel so much like a permanent team member. I was also brought out to the reception area today, where Fairus showed and explained the documents and procedures of checking in the guests. I guess it was all really interesting to see. For today, our occupancy status was about 95.6 % with guests checking in and out of the hotel, almost creating chaos in the reception area because guests are to be attended to immediately. The front desk was so chaotic that almost all of the team members ad managers at the office in the back area had to be called to the front in order to help attend to the guests. I must say that it was pretty hilarious to see everyone rushing to the front at the ring of the bell. Very soon, I would most probably be like them.

Anyways, I am beginning to see a future in this department. And quite frankly, this is where I'd rather be as compared to the past couple of weeks where I had to suffer in silence physically and mentally. Some challenge huh? But let's face it. I survived throughout the entire ordeal and I never want to go back there ever again! Guess the past couple of weeks would just be considered as some sort of cross exposure, just to know how each department works as well as the tasks and duties involved.

So that pretty much explains the day. I am obviously still learning alot, so just don't expect me to be an expert at what I do so at this early stage of my training. I still have room for improvement definitely. Slowly but surely, I will master the entire Fidelio system and then be ready to face the reception! Wish me luck! :)

Day 24. Living the life :D

Day 24. 2nd day on the job and I was still excited as ever! Like seriously, this department is so much more "ME". I was again assigned with Peggy, my mama :D
So today, I was asked to do some paperwork for Peggy. A whole thick stack! Removing the staples and separating the papers were not as fun as trying out the systems but hey, I was having fun doing it! Prolly half the day was spent completing the task because it was a really really thick stack I must say. LOL.

In between my task, I also went to the Room Service area where I could sort of help and learn some new stuff from Dalin, in managing the room service orders. It was so sweet of him to teach me how to use the Micros system eventhough I was not assigned to the Room Service area yet. He claims that most trainees actually enjoy Room Service because it is very sort of "on-the-go". And yeah, less than an hour in Room Service and I was craving for more! Well I'll be there soon. Soon enough :)

So today, Peggy informed me that she was told to drill me in the next 2 weeks about the systems and the basic checking-in and out process just to prep me up for the reception. Apparently, I am expected to work like a permanent team member soon and I would have to be like an expert on the job. Now that's freaky. And in a way very nice to hear. It's like they're treating me as one of their own. Makes me feel so blessed and honored right? Fairus even gave me more documents to read and remember. AAAAAHHHHH! The pressure! Hahahaha

Today was really interesting because they had a lion dance show going on around the hotel and everyone was so excited to watch! In the office, oranges and angpau were given to the lion dance crew. Fun fun fun. Everyone was like running around to take pictures and videos of the show! It was so funny! I even got angpau's from Ben Li and Christopher :)

Tomorrow I would be assigned with Fairus and let's just hope everything goes well. I'm still as excited as ever and looking forward to learning new things! Yays! Till tomorrow then. Ciaoz. :)

Day 23. FRONT OFFICE!

Day 23. Finally, I reached my major! Front Office for the next 4 or 5 months! Happy or what? HELL YEAH! It was so exciting just to even get my uniform because this time, I sort of get my own uniform with my name on it! :D

So today would be the first day and I given a tour of the areas covered by the Front Office by Diana. Well it was really interesting to be visiting and meeting new people that I'm going to be working with. Excited excited. I can't wait to start my oh so glamorous job! :D
Later, I was then assigned to the Room Controller. Her name is Peggy Ng. My mama for 2 weeks hahaha. So yes, she passed me some guidelines that I should know and remember. Apart from that, she even showed me their Fidelio system, which I swear is totally different from what I learned in school. Oh yeah, now I remember. We had the "not updated" version in college which took about 6 months to update, in which we had already finished the semester and would no longer be studying Fidelio. Whoop tee doo. =.=

Anyways, my task for the day was basically to fill in the details of the guests who had already made their payment for their rooms and search their profiles for the credit card numbers and expiry date. This is for the pre-authorisation "refund". What happens is that before the guest settles the charges for the rooms and miscellaneous expenses, the hotel would actually issue this pre-authorisation just as a deposit. After the guest has settled the payment, the hotel would then refund the deposit supposing it was not used, calculating miscellaneous expenses of 300 per day. If the guest did not use the facilities in the hotel, or dine-in at any of the F&B outlets in the hotel, the hotel would then have to refund the RM300 per day. Or something like that. Hahahaha well I do understand the concept but maybe I can't explain it just quite yet. Just learning to get familiar with the systems and so on.

After I had settled that, again Peggy taught me some of the systems, explaining the types of rooms available in the hotel as well as the number of rooms and executive floors. She also explained the HiltonHonours programs and benefits, which I have to remember :D Trying trying. Not easy to remember everything on the first day right? So anyways that's about all for today. It was pretty fun and I must say that I'm seriously finally enjoying it! :D Can't wait for tomorrow!

Day 22. FREEDOM!

Day 22. My final day in Iketeru. Just makes me wanna holler FREEDOM!!! At this point, I was already at the stage where I don't give a shit about the restaurant anymore. I am so done and through with Iketeru! Well like I said before, don't get me wrong, the people there are nice, but it's just that I was sort of uncomfortable with the entire environment of the restaurant. I found myself counting every minute and second that passes by.

So today, I sort of gave them the opportunity to make full use of me I suppose. Everything I was told to do, I accepted patiently. As usual, my job today was to wipe glasses. Same old same old. Today, I was even given the floor plan and the japanese menu of the restaurant. And, the best part was, I got to try the food! I drank up 2 bowls of miso soup, 1 bowl of chawanmushi, a few types of sushi and some champagne. Talk about LUXURY.

P.S: Don't tell my boss :D

Anyways for dinner, I was again assigned to the Teppanyaki area. This time, I got to sort of learn slightly more, as I felt that I had better control of the customers. Like I wouldn't be hesitating much when a customer comes in and I'd be able to serve them without much guidance from the senior team member. Before you know it, it was already 10PM! TIME TO GO HOME!
And that was that. I finally left the dreaded Japanese restaurant! FREEDOM!

Day 21. Suffering in silence

Day 21. Today, things weren't looking so great for me. I guess I am seriously suffering in silence. The start of the day wasn't so great for me as well. I find myself just trying to get away from the presence of people to avoid causing or stirring up any heated arguments. Cos really, I was at the point of possibly yelling at someone for no reason. PMS you would say, but it was solely because I was really tired and I just did not like the environment I was working in. Even the simple task of wiping the glasses annoyed me terribly because the awful stains just would not come off! ERGH!

Although I was posted at the dining area, I sort of made it a point not to go out to the dining area. Instead, I stayed at the back area with Hany, the part-timer and food runner, to wipe cutleries and trays. But after awhile, I slowly started to show myself more in the dining area. In other words, I'm not so much in a shitty mood anymore.

After breaktime, again I was dreading work. I continued my lovely self-assigned task of cleaning the trays and sometimes delivering food or drinks, maybe even grabbing the oshibori for team members who might need it. So yeah, you can pretty much tell I'm just waiting to get through the day, probably enjoying every minute that passes by, a sign that it's time to go home. And today, Tharma the bartender offered me more sake, this time it's hot sake. Well I must say that it sort of tasted the same, but just to make him feel pleased about it, I sort of "lied" and said that it tastes alot better. LOL. The heck I would know. I don't even like sake. In fact, I've never tasted it before this and I don't intend to either.

Well that's the day. 3rd day in hell. I'm just so glad that tomorrow is going to be my last day in the restaurant. I just can't imagine myself working permanently like this. No way in hell. Not in a million years. I'm probably working more than 8hours a day, which is killing and definitely physically and mentally draining. Imagine this, waking up at about 9am to get ready for work at 12pm ( briefing is at 11.45am) and then working till 3pm or even later. So break is until 5.45pm and then we'd continue working till about 10pm or so. This goes on everyday. If you think it's nothing, then good for you. But what I know is that, this job is definitely NOT for me. With that, I rest my case. Kapeesh.

Day 20. Dining and Teppanyaki

Day 2o. Today I begin to show my face more in the service area, which means I actually get to learn how to serve customers the proper way and what nots. Well I have to be honest, it was pretty terrifying because we all know in fact that it is really hard to serve and speak in Japanese. And when we are dealing with actual Japanese customers, it makes it about 10 times harder because our service methods are being observed constantly by the customers and we have to be very careful when serving them, trying not to offend them and so on.

The dining area is pretty scary at first. I have absolutely no idea what to do and how to serve the customers. Apart from that, the greeting in Japanese seemed pretty much like alien language to me. So yeah, I was having a hard time. But I soon learned to just calm down and relax, slowly adapting to the new environment I was facing. At least I know what should be done at first. Get the hot oshibori which are the face towels and serve them immediately when the customer is seated. Like within 2 minutes. Next, the person passing the menu would have to ask for the beverages, whether it is hot or cold ocha, which is Japanese green tea, or plain water maybe. So again within 2 minutes, the beverages have to be served. And all food orders are to be served together. So there you go. That's my basic knowledge on Japanese restaurant serving. The rest are prolly about the same as the normal serving methods. So apart from that, I should be just about fine :)

After break, I was assigned to the Teppanyaki area. Something which is pretty new to me because I have no idea what it's all about seriously. And yeah, it's kinda different compared to the normal dining area. We'd only have to worry about the appetizers and the desserts because the main course are all obviously served there. However, we still have to get the miso soup from the kitchen. Apart from that, the table setting is also slightly different because the cutleries and the apron are placed on the tray, which is already available on the table counter itself. So yeah, customers would eat from the side plate placed on the tray. Teppanyaki is all about a live cooking show I would say, so aprons are given to customers just so they don't get their clothes dirty or something. The food I would say is pretty good. But of course the price is even better. No comments really. Just something I wouldn't be eating anytime soon. Not with my financial status. Nope :P

And that's about it for today. I managed to learn alot more I guess. We'll just have to see what tomorrow brings. A whole new day, a whole new experience :)

Day 19. Iketeru

Day 19. The start of a new F&B outlet. Well I must say, I was totally dreading the day, ever since I got my timetable at the beginning of my training. First of all, I just have to express my thoughts about this because I can't keep it in any longer. Why on earth would someone in their right mind place me in a Japanese restaurant? Goodness me I swear I would have been better off in Senses, the Australian restaurant or even Vintage Bank, the bar. Seriously, I am NOT Japanese material. I don't even like the food. Now this. Make me learn Japanese and memorise nonsensical Japanese menu's and sake list. OMG.

Iketeru I must say is a really nice Japanese restaurant. It has like sunken rooms and tatami rooms, just like an actual Japanese dining "scene". It was really a peaceful atmosphere with lovely lightings and decorations. So for today, I was assigned to follow Tharma, the some sort of like " bartender". Up and down we go to make coffee and grab beverages from the other outlets because somehow we seemed to have ran out of alot of stuff. Note to self, Item 86 means not available. New term I learned today :D

Basically I was at the back area, doing what I am normally told to do, wipe cutleries,fold napkins and make ocha, which is japanese green tea. Trainee's job I guess. Bloody cheap labour. Anyways, I was really shocked to find out that the chefs in the kitchen actually are Japanese people and that they all speak in Japanese. Even the service team members would speak in Japanese during the briefing, and most of them are Malays and Chinese. Well good for them and awful for me! I don't wanna learn Japanese! NOOOOOOO! But I did get to taste some plum wine today and it was ok. And tomorrow, I'm gonna drink sake for the first time :D

Customers are pretty loyal to Iketeru because they keep coming back. I guess the food must be really good. Well it's not my kinda food but yeah, it doesn't look that bad. Today, we had one of Iketeru's loyal customers in the restaurant and he gave us all an ang pau. That was really generous of him because it was worth about RM5 :)

Honestly speaking, I'm just totally waiting for the 4days to be over. Please please please let me get through the next 3 days. I'd rather go back to Housekeeping than continue in this place. Don't get me wrong, it's not bad or anything, it's just that it's not MY thing. Lord save me.

Day 18. Final Day at Sudu

Day 18. Today is the final day in Sudu. Time really flies I guess. It seemed like only yesterday I was just entering Sudu. Well, it's safe to say that I have learned alot and experienced way more than I normally do at the cafe I used to work in and Bon Appetit in KDU Penang. College only teaches you to experience what a restaurant should be like, but what they don't tell you is that customers can really be a PAIN in the ASS. Everything they say is right and we have to fulfill whatever they want. Jeez.

Anyways, today was already my last day in Sudu so I decided to be nice and ask around for jobs. I was having a pretty good day UNTIL, some bitch decided to get nasty with me. And that's Paralan. The team leader for the day and a jackass. I swear that dude has something against me since the first day I showed my face in Sudu. Well according to the other team members, he is like that. Like hello? Just because you're a BITCH, don't mean you gotta take it out on me kan? So note to future Sudu trainees, please stay away from PARALAN. The ugly horrible gay dude with fugly hair and a nasty face! Trust me, you'll be saving yourself from alot of trouble. I mean imagine this, I was folding the napkins in the bartending station right, and I was talking to Hakim, the bartender. Somehow, Paralan kept looking over at us and then came over to tell me to fold the napkins faster. So yeah, I was trying my best already. And again he came over, this time telling me that it's kinda busy in the restaurant and that I should go help Raymond at the steward area. So yeah, I followed orders and went to the back. Later, he came back and scolded me because they didn't have enough napkins! Like hello?? Didn't you tell me to help Raymond with the stewarding? I can only do one thing at a time.
Well obviously I didn't say that. But hell yeah if he just pushed a lil harded, I might have exploded. Seriously. And I was even told that he prolly was jealous. Like excuse me. It's none of my business ok. Poor Hakim to have such a horrible terrible admirer XD

During breaktime, I was so pissed and annoyed that I just did not feel like going for lunch. Instead I sat around and chilled with Sharon and Dalin at the Magic area just outside Sudu. They are such great people, entertaining me and just distracting me from the BITCH. And yeah, Dalin was so sweet cos he could kinda tell that I was hungry but I didn't wanna go down, so he made me orange juice and let me take some croissants and buns. So sweet! :) :) :)

Thank goodness for the nice team members who kept checking on me ( they could kinda tell I was pissed). I cooled down and managed to get on with work with the usual smile on my face. It was also because the BITCH has already left the building. HAHAHAHAHAHA. Peace at last.
Today, I was even sent to Cosmo to help out. I guess it was pretty fun. But NO. Silly mistake again! Well see the carpets were pretty thick and I wasn't really comfortable walking on them. So yes, you guessed it. When I was carrying the tray of plates, I kinda slipped a little and almost dropped the tray of plates. Well thank goodness I didn't! But yeah my managers all turned to look and it was SO embarassing! AAAAHHHHHH! I just wanted to die! Or better still, just place a paperbag over my head so no one could see my face! I was prolly blushing like crazy!

So yeah, that ends the horribly embarassing day. HOLIDAY! Home to Ipoh for CNY! Till then, more updates from my new department, Iketeru. The japanese restaurant I would be working in. Toodles.

Day 17. Complaints.

Day 17. One of the ordinary days at Sudu. I helped around doing my normal jobs, clearing tables and setting tables. Life was pretty much mechanical at this point, doing exactly the same thing. Today however, was slightly different from the other days. Today, I was pretty much at the back area, where I was helping to refill the sugar bowls and clean out some stuff. Less service in the front I guess. I constantly had to go around bugging people and asking if there was anything I could do to help out.

During the briefing today, it was prolly the scariest briefing ever! All the managers were there, including the F&B Director, Mr. Gerard Walker. We were all notified about a customer from Noodle Room last night who had complained personally to Mr. Gerard Walker about his/ her noodles being tasteless. Well of course that was bad because Mr. Walker had then personally bombarded the managers who then bombarded us! So yeah, it was pretty crazy! I felt really bad because I was assigned to Noodle Room last night, when the customers were having their meal but really, no one had complained. Later, when I asked my team member who was with me in Noodle Room as well last night, he told me that the complaint had happened after I had left. PHEW. Relieve. And there I was feeling guilty, thinking that perhaps it could have been my fault. Well thank god for that!

After dinner, I was again assigned to the Noodle Room. And this time, I was confident enough to handle my own tables and what nots. I already knew what had to be done and what should not be done, well only occasionally asking for help from my senior team members. And today, I had to do OT because I was helping Anuar with some computer work. I could do it really fast because it only involved typing out some stuff. And because of my OT, I was brave enough to beg for a change in my shift the next day, so that I could go home earlier to avoid the traffic jam on the highway. SUCCESS!

Day 16. Bad luck day.

Day 16. Today was prolly one of the bad luck days that I had to encounter. I managed to make a couple of mistakes today, making me feel really stewpid.

First mistake: My team leader says to top up the water on a customer's table. So yeah, I went to get the water pitcher. As I was pouring the water, he suddenly kinda yelled at me because the customers were having mineral water from the bottle. Still mineral water and sparkling mineral water. I felt dumb because I hadn't noticed the mineral bottles on the table. Well thank goodness the customers did not notice. Well all I can say is that it was an honest mistake? I mean really, who would have known right?

Second mistake : I was told to clear plates after the customers were done with them during the buffet. After clearing, i moved to place the plates at the steward area. I was again approached by my team leader, this time the mistake being that I hadn't tidied the napkins used by the guests. Like hello? You didn't tell me? How was I to know?

Third mistake: When I was serving the dishes to the customer, I sort of failed to balance it properly, resulting it to slightly fall to the side. Thank goodness nothing happened. My bad?

Fourth mistake : I was told to collect the beverages from the bar and serve them to the guest. I did so successfully but was once again approached by my team leader. This time it was because I hadn't cleared the tumbler on the table. Apparently if a customer orders a beverage, we should clear the tumbler on the table, unless the customer also requests for water.

Fifth mistake: After clearing the dishes, I placed them at the steward area and proceeded to continue my work. Later when I went back to the steward area with more dishes, I was told that I was to separate the cutleries and glasses. Well, it was a really tiny steward area because it was not the official area. It was only to place the dirty dishes temporarily so the hell was I supposed to know that you had to separate the cutleries and glasses. Ooohkay.

And so far that ended the mistakes of the day. Quite alot I must say. Well see, that was not all that had happened. I was scolded by a customer today. And it happened when I first walked into the restaurant. The customer called me, stating that his chicken was not cooked and demanded for the chef. He continued to scold me, saying something like the chicken should take a cab and go back to the coop or something like that. Clearly he was out of his mind and not making sense. Jeez even men have PMS. All I could say was I'm really sorry about that sir. But he still went on and on. So anyways, I alerted a senior team member and she reported to our assistant manager about the complaint. To handle the complaint, he had ordered a huge plate of fruits for the customer and apologised personally. When the chef came out, I could hear the customer scolding the chef. Like omigosh. What a terrible thing. Suddenly it just made me realise what awful situations I'd have to deal with in the near future. It was totally freaking me out that these rich people dining in the restaurant could just do anything they want ( since they have the money to cover everything ). Tsk tsk. Rich asses. Whatever man. I don't give a shit.

That was about all for the day. Well one thing's for sure, I can successfully handle a table on my own now. I know how to take orders, key it into the micros system and manage the table :D
I'm just really grateful that I've got great people working with me, teaching me a lot about what I need to learn to make it in the F&B line. That's life I suppose :)

Day 15. Noodle

Day 15. Today was THE day that I was feeling totally unwell. Stomach hurts like crazy. But still,I had to bare with the pain and just get on with work. Right after coming in, I was made the runner for Noodle with Anuar, the assistant manager of the outlets. Delivering food, I struggled with the table numbers and food. Goodness gracious it was pretty chaotic. I never knew that people would actually crowd the restaurant, knowing that the prices were FANTASTIC. Oh well, guess I'm poor then. Guess I did pretty ok, considering my tummy was killing me! Grrr I felt hot & cold and my body was shivering slightly. I seriously thought I was going to faint. But thank goodness, I managed to get a panadol from one of the team leaders and it did wonders! I actually felt a lot better and survived right up till the end of my shift, without any pain :)

Today, I learned how to fold the napkins. Yes it may sound silly but I looked pretty dumb trying to figure it out at first. Finally, a team member offered some help and teached me the proper way of folding the napkins. PHEW. What a relieve! Or else I'd prolly still be standing there and attempting to fold. So yeah, that was basically it. Oh I even managed to take a couple of orders today. And all by myself too :D Guess I'm finally starting to fit in. I could even key in the table order into the Micros as well. Thats the computer thingy that they use to key in the orders, instead of sending the order to the kitchen, which I thought was pretty cool.

Slowly but surely, I'm beginning to get used to the table numbers as well. Guess it just takes time to remember. I could even explain some stuff on the menu! Yay me! I'm not doing that bad after all :D

Day 14. 2nd Day at Sudu

Day 14. It was my 2nd day in Sudu coffeehouse at Hilton KL. Coming in at 1pm, I could sort of guess why I was placed in that shift! I'd have to go through lunch and dinner! How unfair! Each trainee normally would go through lunch or dinner only. But not me. I was "fortunate" enough to get both. Even their permanent staff don't do both. Grrrrr. Cheap labour. But oh well, I'll put it as they want me to learn and experience more, since I was only going to be there for about a week. Guess it does help that I'm doing extra.

Anyways, today I was posted to Noodle section. We'd have all sorts of noodles there and customers could select their dishes on their own. Sort of like a " Pick- Your-Own-Style" kinda thing. Table setting and serving is much easier at noodle as there are less items to be done. I was however still very unsure about the table numbers and menu. It was quite confusing really. None of it actually made sense. Table 1 would be in one corner and Table 2 in another. Grrrrr. I'll eventually learn. I hope.

Today, I was even thrown to be steward for about an hour. Wiping the cutleries, I had no idea that they had particular styles of wiping the cutleries. A senior, Raymond ( who happens to only be 17 yrs old ) was teaching me how to wipe the cutleries. I was like, why do you have to wipe it like that? And he says because we need to do things fast. So I was like ooohkay. I quickly wiped and settled it. But it seemed never-ending as more and more cutleries came in. Finally, I was told to go out and help! Yays! No more stinking cutleries! :D

So there is nothing much to be said about today except that I am slowly beginning to learn better. I even took my first order today, as it meant just collecting the order sheets and repeating the orders. Kinda like in Old Town Kopitiam where they give you the order forms to fill in yourself. Pretty cool eh? And that was it for the day. Wonder what happens tomorrow :)

Day 13. New Department!

Day 13. The start of a new department! Boy was I excited! New uniform, new faces, new environment, new job, new everything. Way better than what I used to do seriously. At least it all makes sense and we're actually dealing with people. Not just toilets and surfaces that needs to be cleaned. I am just so thankful to have gotten through the horrible 2 weeks that I did. If I could, I would just say that it was a complete waste of my time and effort, because obviously one does not have to learn how to clean toilets and wipe tables and surfaces. That's just cheap labour for the hotel. Heck RM200 bucks a month to do such silly tasks is really pathetic.

So first day. I was already instructed to do the usual. Collect plates, serve, take orders, send customer requests, set tables, and so on. Well there was a lot of learning to be done and I was constantly nervous. Who could blame me I guess. First days are never easy. Not only do I not have product knowledge, I was also uncertain about the service methods and procedures. Running up and down, I struggled to learn as much as I could. I was told that I'd learn from my mistakes. Well yes I must say I most certainly did. A couple of mistakes here and there. Nothing big really. And that was my first day in F&B. And I still think it's way better than Housekeeping. Period.

Day 12. Uniform / Linen and Final Day in Housekeeping :)

Day 12. The day I had been anticipating. It marks the end of my training in the Housekeeping department. Happy happy joy joy! And today, I wouldn't be doing any physically draining work because I'm only in the uniform and linen department. So at 8am, I start at the uniform department. Wow! I had never seen so many uniforms in my life. Every corner of the tiny room was filled with all sorts of uniforms, ranging from the types, colour, sizes and so on. Hilton has got 10 F&B outlets, each with its own uniforms. In addition, we've got uniforms for all the other staffs, including the fitness crew at the gym. Kerazee. So yeah, my job was to pair up the uniforms and put them back onto the clothing rack according to the staff's ID no. It was no joke seriously. It was really hard to look for the numbers. But at least it was fun trying to figure out what goes where :)

Today was also the day that we all had to wear the Hilton boleh shirt. This is a once in a month thing which happens every 2nd Saturday of the month. Fun fun fun? Well one thing I've realised so far is that I can never find a uniform that fits me right. I mean seriously, is everyone that big or small? I was given an M sized shirt for females, but it was too short. Way too short. Even the L sized shirt for females was too short for me. So, in conclusion, I had to wear the males M sized shirt, M being the smallest size for the shirts. Gosh. It was big. And to add salt to the wounds, my pants were huge too. The smaller sizes were too short and tight for me ( see i'm not that skinny, just slender ) and the bigger sizes too big. What to do? Wear the bigger ones they say. Omigosh what a nightmare. Oh well, let's hope no one noticed XD

After lunch, I moved on to the linen department, which was where all guest linens, towels and all sorts were handled. My job for the day, fold linens. Ergh. There were 3 ultra huge bags of towels to fold. 3 ULTRA HUGE BAGS. One look and I knew I'd never finish by 4pm. And it was 1pm then. What a joke! Anyways so I folded and I folded, till my team leader, a Bangladeshi worker who speaks way better BM then me was paged to deliver linens to the particular floors. WEEEEE! I get to go play with the lift! Go up to send the linens and back down to fold linens. I did that till 4pm and left, feeling a huge burden lifted off my shoulders as I may no longer have to do all these "cheap labour jobs".

I was caught by surprise when I was approached by one of the supervisors in the Housekeeping department. And she asked me, why is it that I did not want to major in Housekeeping? And my answer was simple, I was not interested and I preferred another department. She understood and nodded, telling me that she too had once majored in Front Office but was now in the Housekeeping department. That really shocked me to bits! What if I ended up being like her? I wouldn't want to do something I hated for the rest of my life right? Questions began to fill my mind as I wondered what was to happen to me in the future.

Day 11. Laundry

Day 11. Laundry department. SO VERY FUN! I started the day with recording staff laundry into the record books, stating the colour, label and design. Well, although it was quite disgusting to actually handle other people's dirty laundry, I really had fun recording the details into the books. Especially looking at the labels. It was just like doing window shopping or some sort like that. Who would have thought that the permanent staff of Hilton gets to enjoy free laundry services? Gosh the amount of laundry they send in! I probably had about 40 bags of staff laundry, each with a few or more clothes to be washed.

Lunch time today was a nightmare! Hilton was beginning to cut costs and they picked today to start! The food was awful! And apparently, each person is only allowed like 2 pieces of bread! How retarded is that???? Even the rice amount is being controlled. And you can only either drink water or sprite! How depressing is that???????? Grrr retards!
Anyways, I hope that only lasts for today. Please bring back the good food to Glutton Square! Pretty please!

Day 10. Coordinator

Day 10. Today marks the beginning of a new section in Housekeeping, which is being a Coordinator. Well a coordinator basically answers phone calls made to the Housekeeping department, sends jobs to team members such as guest make up requests, defects in rooms and so on. The coordinator also prepares the daily room lists for each team member to clean together with the statuses of the rooms. Quite alot for just one person to handle eh?

Beginning of the day. BORING. Mona the coordinator passes me some log books and rosters to view and understand. Grrr the handwriting was terrible! Obviously it wasn't hers. It was way too horrible! I couldn't even understand a word they were writing. Tulisan cakar ayam. Goodness gracious! Anyways, Mona even taught me how to use the system, which was surprisingly Fidelio, which I had learnt in college but it still looked pretty foreign to me. Nothing looked familiar. S-T-U-P-I-D KDU! So much for learning Fidelio! I have to start all over again!

So I learned how to check room statuses and to send jobs :D Was fun typing in the codes into the computer. It actually made me feel important :)
I was also given the task of writing in the supervisor log book, writing the names of the team members and their shifts. Basically, today was all about me sitting in front of the computer. Which is why my eyes are a little tired from staring at the screen too long. Possible that I'd be heading to bed soon so yeah, that was all for today and I totally look forward to Laundry tomorrow! :D

Day 9. Final Day in PA

Day 9. My final day being a slave. Seriously, I couldn't be happier! I mean really, why would anyone pay so much for college and tuition fees and want to end up being a PA attendant anyways?
Even our local Malaysians are not keen in doing the job. Most of the PA workers are actually foreigners who are working on contract. Sometimes, I actually pity these people as they have to work 12 hours daily. And when I asked how much they earn, one of them told me that their salary does not even reach 1000! Like omigosh! Talk about slavery. They probably only have enough to get them to work daily as well as to pay for their other expenses!

Today was definitely one f***ed up day. Excuse the language. I was just really pissed! Apart from suffering from the embarassment of cleaning toilets and the ballrooms, I was also being harassed by these part-time banquet workers. Bloody assholes! As much as I tried to ignore them, they still continued to harass me. I just could not take it any longer! After the advice of a really caring friend, I went on to complain and report to my supervisor. Wow somebody's gonna get a hurt real bad. My supervisor, Mariam looked pretty pissed! We walked to the 5th floor where THOSE people were and searched for them. Well obviously luck was on their side. They had already gone home. Well at least I felt alot more comfortable working then. My supervisor then was like " If anyone disturbs you again, come tell me and I will SWALLOW them up! " Hahahaha that really made me laugh. Especially the swallowing part. She really looked like she could :P

I went out for lunch just about an hour earlier than my team leader, which meant that I had to look for another team leader to follow just for that one hour. And I decided to tag along with Rebecca's team leader who was known as Mrs. Lazy. The name says it all. She was so taking advantage of us! Making us do practically everything, ditching us to go do her "rounds". Like hello, we all know you're just using us! She made me clean the Hilton entrance doors! How embarassing is that? The doorman and bellboy was there, just looking at me wipe the huge glass door like a retard. And each time I'd have to look up and see if there are people coming. Grrrr! I could just KILL my team leader! Rebecca on the other hand, had to sweep the lobby area, which was equally as embarassing! Hahahaha at least we had fun laughing at each other.

So that's about it for the day. And did I mention that I'm sOoooo glad that PA is over?? :D

Day 8. Less work :)

Day 8. Today we had to wait almost 35 minutes outside the public area office. Our supervisor for today was kinda ignoring us and she finally came after that 35 minutes. Well we weren't exactly complaining. After all we get to do less work right? LOL. So after giving instructions on the area we are supposed to clean, we went along to follow our team leaders for the day. And today, I followed Zaidah. We were instructed to clean the swimming pool area as well as the toilets, the Iketeru restaurant and toilets as well as the EFL, which is the Executive Floor Lounge. Well, I'm proud to say that I met the GM of Hilton KL for the first time today? HEE he wished me good morning and I was so speechless and shocked that I could only afford a silly smile! Ergh how embarassing!


After lunch, I went to look for Mariam, the PA supervisor to ask what was I to do next. And she was like, " That's ok. You can stay here and do some counting for me". Like YAY! I get to sit in the office and feel important, counting the salaries of the staff as well as some computer work. Hah I was so looking forward to the briefing so I could brag about it to Regina and Rebecca! But I guess in a way, I don't really learn much from that do I? But then again, it's not like I didn't know how to clean toilets or to wipe surfaces. Jeez you don't need to learn that!

Right after the briefing, we prolly had about 30mins left before our shifts end so we were just told to go to the studio, which was where the restaurants were, and to just do some cleaning till our shifts are over. So yeah, that went well. We finished in no time and could go home!
And that ends the day. Less work, same time :)

Day 7. First Day in PA.

Day 7. Alrightey. So did not go well. I was caught in a massive traffic jam and ended up being late for work. Horrible start aint it? Oh well I supposed there was nothing I could have done. Maybe if the car grew wings and flew there, then I would have made it there much much earlier! Just my luck I suppose :P

Anyways, they were cool about it. I was only about 10 mins late I suppose. At least I showed up right? So public area. I was pretty excited because I would not have to wash anymore toilets and make anymore beds! WEEEEEE! Guess I spoke too soon :(

So I met the public area supervisor Sharif ( he looks like a chinese ) and he took me to Tri, a contract worker from Indonesia. Boy did I suffer communicating with her! Knowing how my BM already sucks as it is, I could barely understand what she was trying to say! She spoke no English and that made it really hard for me to attempt translating what I wanted to say in BM. Well, I guess I survived this time. So we went along to do the toilets of the restaurants as well as to clean the locker and toilets of the BOH area. Grrrr MORE TOILETS! And super dirty ones too!

So I survived through the whole encounter with toilets and moved on to the night shift whereby I was instructed to follow Kak Fadilah till my shift was over. Well she was really really funny! She kept laughing at my BM everytime! And she always jokes around with me, which is really cool. So we went to the studio where we had to clean the floors of the Sudu restaurant and the lobby. Wow I really felt it. The embarassment. And really, you can't help but notice that everyone else ( especially the other staff ), sort of looks down on you. Even when they pass by you, they don't even bother to smile or even look at you. That really made me feel insulted. And to make things worst, the customers are equally as mean! One terrible encounter I had was when I was sweeping the floors. The staff of the restaurant seriously just ignored my presence and even stepped on the rubbish that I had swept up. Yeah thanks alot right. AND, when I was done sweeping this table near some customers, they sort of purposely dusted off the table crumbs off the table onto the floors, which I had just swept! Like hello? Could they have just been a little civilised? Honestly I would not have minded if they had done it before I swept the area, but to have done that when I had already swept it, was just downright MEAN! Friggin insulting!

I had no choice but to just sweep the area again. Trying very hard to keep cool, I quickly finished my tasks and later expressed my experience to Regina and Rebecca, who had almost an equal experience. Which just makes me wonder, why is it that rich people may seem like they are civilised, but in actual fact, they are NOT! Well I hope one day they would get to experience life in the shoes of chambermaids and cleaners! HAH! IN YOUR FACE!

And that ends the day. Well I definitely learned alot more today and that is to appreciate the people around you more. Just because they are not doing some uber glamourous job, that does not mean that we have to treat them like trash! They are human beings with feelings just like us and it wouldn't do us any harm just to acknowledge the presence and hardwork of these people in maintaining the cleanliness of the place we are at. So people, please appreciate what they have done for us. And with that, I rest my case :)

Day 6. Final Day as Room Attendant.

Day 6 and final day of attending to rooms. Words really cannot describe how I feel. I'm just really glad that I don't have to clean anymore rooms. Well today was really fun. I had to follow a new team leader Kamarul aka Kiki. He was pretty fun to follow. We got to actually sing and clean rooms! :D

So to end my wonderful journey as a room attendant, here are pictures so everyone knows how luxurious Hilton KL really is. Yes, this is me promoting Hilton KL :P



And here it is, my very own work! Well it may not be perfect, but at least I sort of got it right. And besides, I'm sure it would have been better if I had done a checkout room. This here happens to be an occupied room so we simply tidy it up for the guests. Environment-friendly. Only washing the linens after the third day :)




Bathroom sinks that I clean everyday as a room attendant. Notice the cool tiny tv in the shaving mirror. Pretty cool no? Unfortunately I have no images of the toilet :P





Housekeeping supplies! Crabtree & Evelyn! Gosh I swear I wanted to smuggle some home. Too bad I wouldn't make it past Security. They'd check our bags everytime we leave. Strict huh? Guess they are trying to protect their stuff. Big whoop. It's just toiletries. Prolly nothing for me. Hmph.




Ok I have to admit, I'm pretty lazy right now to add more pictures. And yes, I need my beauty sleep. So till I'm not feeling lazy, I'll update with more pictures. Toodles :)

Day 5. My oh so glamorous job.

Day 5 at Hellton is definitely looking much better. I tell you I'm seriously loving the afternoon shift timing. And today, I'm proud to say that I DIDN'T WASH ANY TOILETS!! Phew what a relieve. I didn't have to wash any toilets today. In fact, I'm beginning to do way less than I normally do. Tasks for today are simply to make the beds, which I have only mastered just a little. I seem to have alot of problem with the pillows and the duvet. I just can't get it right. Patumah, my team leader, constantly has to help me with it. Well at least I can be proud to say that I can set the bedsheet properly. It is quite an achievement for me I guess. Don't get me wrong, it's not that I can't, it's just that Hilton has its own way of placing and tucking in the bedsheets so I'm only trying to learn the procedures.

So anyways, we can now finish our rooms faster, now that I know pretty much what goes on during a housekeeping visit and what I have to do. Our work was made alot easier and I didn't even realise that it was time to go home already. See, I'm getting used to the work already. Oh yes, before I forget. Today, I just made a fool outta myself! So embarassing! So we were all having dinner right, and one of the staff in suits ( he looks real good ) sat with us and talked to me. So being the friendly person that I usually am, I laughed and joked with him. I saw his nametag and just called him Zizan which is short for Azizan. He was really nice so yeah, we had our conversations flowing. He was asking me alot about work and college.

Briefing for night duty began at 5.30pm. So yeah we were discussing and stuff right, and out of nowhere, Zizan appeared and started the briefing. You should have so seen the look on my face! Shocked as ever! Seriously, with his uniform, I really thought he was in the front office department or something. But it turns out, he's the ASSISTANT EXECUTIVE HOUSEKEEPER! WAAAAAHHHHHHHH!!! How embarassing! But yeah, I still think he's nice. And, I think he looks great in his suit too. Well, I can be proud to say that I had lunch with the Assistant Executive Housekeeper of Hilton KL. What an ego booster eh? XP

So there goes my glamorous job. Tomorrow would be the last day I'll be in afternoon shift, as well as the last of me with hotel rooms. So expect to see some pictures tomorrow. I'm gonna attempt to get some pictures of the beautiful rooms I have to clean. Till then, this is me signing out for today. Toodles.

P.S: I managed to smuggle some Hilton sweets out from the hotel. Please don't tell the Security. :P

Day 4. Loving afternoon shift.

Well well. I totally love being in the afternoon shift. Seriously, it's way better than morning shift! Infinity! I get to sleep in! And the best part is doing less work than I normally do at morning shift!
Starting at 1pm, my duties were quite simple. I only had to clean a few rooms. Like till about 4.45pm. After dinner, we go for briefing and then move on to doing turndown service. Which is like so fast! I LOVE AFTERNOON SHIFT! Less toilets to clean! WAHAHAHAHAHA!

Anyways, today I was assigned to follow Patumah. Really impressed with her because finally I found someone who speaks good english! Yays! Who knows for the rest of the week, she's my "cikgu". I'll be one happy camper. Lol :)

So anyways, turndown service is really fun to do. All I gotta do is to fold the quilt up in some position, place the laundry bag and list, as well as the breakfast in bed card. After that, place footmat just below the bed and insert the bedroom slippers. Close the curtains, place the highball and mineral water, set the tv to the hilton channel, place sweets on the table, lay out the floor mat and then light up the candle! As simple as that! So as simple as it sounded, it took us about a couple of hours to finish 4 floors. I mean really! Crazy! But I had fun! Slowly I'm beginning to enjoy doing it. Not that suffering anymore.

Thats's all for today I guess. Oh and yeah, today we sat the train home! KTM is not that bad if it's not jammed. Otherwise, we're gonna be like sardine cans! So tomorrow, we might just sit the train again. Ohh and yeah, welcoming new visitor to our condo. POTATO! We've agreed to dogsit him for CNY. Thats a whole week with the poopie! Hahahaha yays! Now I don't feel awful that I can't go home for CNY.






Potato and me. Such a cute bugger. Just feel like squishing him up into a ball and making a pau outta him! LOL





Look at his cute face. Isn't he just adorewable? Hahaha lol I think I may have a future as a dog masseuse. Potato seems to be enjoying his massage here. Ergh ! SQUISH! Is he cute or what?

Day 3. Toilet expert.

Well well. Day 3. Today had been less tiring than yesterday. I started pretty early today as I wanted to meet the twins Regina and Rebecca for breakfast. And boy it was worth it! Sausages and eggs. Yummy! Food!

So today was not that bad. We did not clean as many rooms. And one thing's for sure, I have finally mastered the art of cleaning the entire toilet area. That includes the cleaning of the toiletbowl, polishing the glass doors, wiping of the shower area, cleaning of the bathtub, wiping the sink, replenishing toiletries and last but not least folding of the hand towel, facial towel and bath towel. And let me tell you this. It all involves a certain skill. Sure you may think it's just like any ordinary maid's job, but hell its not! Everything simply has to be perfect. And I mean PERFECT. One mistake and thats it.

Anyways, I'm so glad that my team leader Aliza kinda trusts me more now. Today, she gave me the keys to the executive floors and made me enter the room by myself! Boy was I proud as ever! I dragged the heavy trolley into the room and started my duties. Huge room it was. Double storey covered with mirrors everywhere. More polishing work I guess. So I completed the toilet and shower area by myself. So proud! Aliza came in later after finishing the other room and helped with the bed then. So today, we finished our job early :D

One shocking happening today was during our visit to one of the guest's room. Probably an American, he was having a really bad fever and requested that we set up a hot bath for him. He also explained that his sheets were wet and that he wanted them changed as soon as possible whilst he takes his hot bath. Gosh I had no idea what to feel. Either sympathetic or disgusted. His sheets were soaked and I'm not sure why. Honestly speaking, I don't even wanna know. So this was Aliza's chance to teach me how to perfectly make the bed. Wow I really admire her strength. The bed is like pretty huge and to put up layers of linen, it really takes alot of stamina. Bah I could barely even lift up the bed to tuck in the sheets! Aliza was already giggling while watching me struggle and battle with the bed. Anyways that was done perfectly. After finishing with the bed, Aliza made me speak to the guest to notify him that his bed was made up and that we would like to clean the toilet. So he jumps back right into bed and goes back to sleep. So much for me making the bed right. And perfectly too. Darn it!

Moving along to the toilet. I started my duties as usual. Wiping and cleaning. And then I came to the toilet area. God I nearly puked! The dear guest was having diarrhoea and I guess he was too sick to flush the toilet. *pukes*
So yeah I had to suck it up and just complete my job. Using tons of the sanitiser spray and brushes, I quickly finished up the area. Wiping the area around the toiletbowl was pretty challenging too. Poop everywhere. Oh my god, I know it may sound disgusting but hey, that's what I was dealing with! Well I survived the ordeal and I'm pretty glad I could help freshen up his room just so he would feel alot better. Oh yeah the dustbins were pretty disgusting too. Filled with his dirty used tissues, I was seriously put to the test today. Aliza seemed pretty calm doing everywhere. So I guess I have to be too. Grrrr I hate this part right here.

Thank god that was the last room to clean! I quickly rushed to the pantry to clean my hands and rid myself of the germs that could infect my for now healthy body. Last thing I right now is to fall sick. So that's done and I was allowed to go home. After all, it was already time. My shift ends at 4pm and it was already 4.05. Home I went. And sleep I shall get for tomorrow my shift starts only at 1pm and I get to sleep in! YAY!

Well I do hope that tomorrow I get a pretty good team leader because I don't think I'd be following Aliza. She normally does the morning shifts and I guess I'm feeling pretty nervous just thinking about it. So that's about it for today. I really can't feel my legs now so I'm off to recuperate. More updates tomorrow. Till then, this is me signing out. Tchao.

P.S: No pictures today. We're not allowed to take pictures in the hotel, especially during work. So yeah, too bad I guess. Toodles.

Day 2 in Hellton

Day 2. Clearly wasn't a good start because I had to battle with the wonderful traffic jam of KL! I was nearly late for work eventhough I had left about an hour earlier and it normally takes 15 mins to get to work. Luckily I managed to make it just in time to punch in before 8am and quickly change to my oh-so-beautiful uniform before the briefing starts. Few more seconds and I would have been considered late. So thank god!

Briefing briefing. I was so lost. The executive housekeeper was a pretty nice guy ( though I have no idea what his name is XP). He briefed us about the guest complaints received and lectured us on the importance of keeping up the hotel image. I guess it really is important that we are hospitable because after all, it is the hospitality line we are in. Apart from that, he also mentioned a couple of terms like SALT and the occupancy statuses, some of which are quite familiar, prolly from theory studies in KDU. Still feeling kinda lost, I just sat and quietly listened as usual. I guess thats what trainees have to live with. Luckily I managed to befriend another trainee as well and guess what? She's from KDU too! But obviously from KDU PJ. As far as I know, I'm the only one who is not from KL. Sharon Tan. Hoping to see more of her during lunch breaks! Oh yeah lunch was pretty good today. Lamb! XD

After the briefing, I was assigned to follow team leader Aliza for today. My gosh, she sure has alot of energy for a little person her size! I almost wonder how she can do it alone without my help. I'm already on the verge of dying as it is. Anyways, we went to floor 31 to complete the rooms that needed to be cleaned. Room after room, my work adds up everytime. She really challenges me and makes sure I know what I'm doing. You may have the assumption that she is doing this because she is lazy, but she really is NOT. I can tell because she would watch me do each section everytime and den re-do everytime I make a mistake. She made me fold the same linen over and over again till it was perfect. Phew. 3 times only.





Duties for today:
1. Empty trash cans
2. Clean toilet bowl and the surrounding areas.
3. Wipe and dry shower area.
4. Replenish shampoo, conditioner, body wash and body lotion.
5. Tidy toilet sink and wipe dry.
6. Wipe all surfaces including the writing desk.
7. Wipe all mirrors with glass cleaner.
8. Help with bed making.
9. Vacumm floor and carpet

Those were the duties for each room. But imagine this. Total number of rooms done today was about 20. So go figure. I could die towards the end. At this one point, we were waiting for this guest to check out at 3pm because it was the last and only room not done, and we had to go to the pantry and fold linens! AAAAAHHHHHH no break! Well at least we got to sit and fold? Lol
Well, today I also learned about the chemicals used to clean the room. So far I know the sanitizer and glass cleaner. Yes it sounds lame but it's confusing when they're in bottles with no labels. Only the colour is different. So yeah, not bad for 2nd day right?

Anyways, team leader Aliza finished her duties really fast. I thought I was free. But no. Turns out she has to go help her friend out. That friend of hers still had 4 rooms to do. Argh the agony. Suffering in silence. There's nothing I can do but to follow orders. Thats the life of an intern. So finally at 4.10pm, I was released! FREEDOM! My body aches all over! So thats how "interesting" today was. Tomorrow would probably be the start of a whole new experience. Who knows who I'll be following. Well then, till tomorrow, this is me signing out for the night. I have to be an aunty now and sleep really early just so i can wake up in time. Wish me luck. Hope I make it through to tomorrow. XOXO

Life in the Hilton world

Well well. It's been awhile since I last wrote here. What can I say, busy busy :P
So, I should actually have updated with the Singapore trip, which was bloody awesome! But somehow I have more important matters to speak about : the Hilton experience!

So so, first day. 5th of Jan. I was so worried that I'd be late to work. See, although KL Sentral is like 15mins away from the place i'm staying, there's always the normal, everyday TRAFFIC JAM!! Estimated travel time, 1 hour. Waking up was of course hard as usual. I needed about 3 alarm clocks just to get my lazy ass outta bed. Seriously, I was THAT lazy. Anyways, after rushing to get ready and grab my stuff, we finally got out from the condo at 8.10. Late as ever. I was already half-crying inside! Thank god the jam was at federal highway and not the road leading to sentral! HALLELUJAH! Well, i finally reached sentral at 8.42. Pretty cool eh? I was early. When i made my way to the security checkpoint, the guard told me that it only opens at 9am! AAAAAHHHHHHH!!! So much for being early!

When I finally went it, it was already 9.08. After all the security checks. Bloody. I could have eaten those JCo Donuts. Damn! Anyways briefing was done by Mr. Boey about the rules and regulations. He's one cool guy. Joking so early in the morning lol.

The other trainess were ok too. There were the Taylor's girls Regina, Rebecca, Ashley and Wei Ling. Really the nicest and friendliest people. We were already laughing about how retarded our uniform looks. Regina and Rebecca were with me in Housekeeping, Ashley in Front Office and Wei Ling in F&B Sudu Restaurant. It was funny how our uniforms were all different and we looked so weird! There were also chef trainees starting today, Siti, Fatimah, Ridzuan, Dennis and Thinesh. They would be in Kitchen training for the entire training duration.


This here is my lovely picture with the Housekeeping uniform. Well I must say, for Housekeeping, it does look pretty nice!

Who would have thought that you might actually need sort of heavy makeup even for Housekeeping staff? NEVER IN A MILLION YEARS!
Heck they even tell you what brand and colour to buy! IM DEAD SERIOUS! It's amazing how they do that! But anyways, the whole staff area is really nice! Food was great even! Buffet! YEAH!

Back to my story. OMG first day and it's hell already. We were supposed to just observe the senior team leaders cleaning rooms today, but it turns out we all had to actually clean the rooms!
Woah my duties specifically from my supervisor for today was:

1. Empty out the garbage cans. ( There were 2 in each room. )
2. Remove the bedsheets and blankets.
3. Make the bed. ( There were many layers and the pillows were fat and fluffy, plus the quilt was really confusing to do. )
4. Wipe all surfaces including the bathrooms.
5. Rearrange all items according to its respective positions.
6. Vacumm the entire room.


Imagine that on your first day. Thank god I managed to get nice team leaders who are the funniest people. Faizal was the crazy gay who turns on the music while cleaning the room and sings while vacumming! He calls me "Mat Saleh" cos apparently my name is too complicating for him. Quote, " Entah ape benda lah nama dia. Panjang giler. Anak mat saleh ler tu. Muka pun lain macam je. " Racist! Lol. Then later I got to follow the supervisor, ( I think his name is Roslan ) around to see what he does with the systems. Thank god they use FIDELIO! Alleluia!!
Next up, Thaung. The Myanmar team leader who was just the sweetest. He'd help me with work( almost doing most of the work during the cleaning of the last couple of rooms ) and teach me loads about the housekeeping department. On top of that, he was pretty good looking too XP

So that basically ends DAY 1. Leaving at about 5.40, I was dead exhausted and just wanted to crash and die on my comfy bed. So that's what I'm going to do now. Till tomorrow. Toodles.

P.S: I know I haven't been really creative with my post this time, but you can't blame me right? I'm dead exhausted. It's even a wonder that I can manage to write up this post. Tchao.